Return & Refund Policy

1. Return Window

We understand that sometimes things don't work out. If you are not completely satisfied with your purchase, you can request a return within 7 days of delivery.

2. Conditions for Returns

Due to the nature of food products, we accept returns only under the following conditions:

• The product packaging is unopened and in its original condition.
• The product is expired, damaged, or spoiled before opening.
• You received a different product than what you ordered.

Note: We cannot accept returns for products that have been opened or consumed, unless they are found to be damaged or expired.

3. Refund Process

Once your return request is approved and we receive the product back (if required), we will process your refund.

• Refunds will be issued to your original payment method (EasyPaisa, Bank Transfer, etc.).
• If you paid via Cash on Delivery (COD), we will require your bank account details or EasyPaisa number to transfer the refund.
• Please allow 5-7 business days for the refund to reflect in your account.

4. Exchange Policy

If you wish to exchange a product for a different size or variant, please contact us via WhatsApp or Email within 7 days of delivery. Exchanges are subject to product availability.

5. How to Request a Return

To initiate a return or refund, please go to our Track Order page, enter your Order ID, and click on the "Request Return" button to contact us directly via WhatsApp.

You can also reach out to us at support@zobty.com or +03058723036.